Customers who have established terms are Net 30 days. With new customers, terms are strictly COD and payment can be made either by Visa, MasterCard or certified cheque only. A 2% merchant fee will apply on all Credit Card transactions.
If payment is with a credit card, you agree to authorize to use and charge your order to your credit card.
If for any reason a product needs to be returned, freight will be at the sole expense of the purchaser. You must also request an RGA number before any product shall be returned for credit or replacement. Returns must be requested within 14 days from the original order. All products to be returned in its original packaging, clean and in unmarked boxes. A 20% restocking charge will be applied on all returns. When returning goods, ensure labels are removed from the product and affixed onto our Warranty and Return Form.
It’s the responsibility of the customer to inspect all packages/skids prior to signing shipping receipts. You have the right to refuse shipment should your order be damaged. We will not be responsible for any damaged goods during shipment. Any damaged goods upon delivery is to be filed directly with the trucking/courier company and a claim will be opened.